Support
Help with our games, currently Idle Bee: Honey Empire Tycoon and Stickman Base Defense. Deutsche Fassung
Contact
Send us an email. The button opens your mail app with a template. Please include:
- the game and the app version
- your device, plus operating system and version
- your player ID (in the game under Settings)
- a description of the problem
No mail app? Write to [E-Mail-Adresse].
We usually reply within 3 business days, in German or English.
Frequently asked questions
My progress is gone or I have a new device
Your progress is stored in the cloud and belongs to your anonymous player ID. You can find it in the game under Settings. Write it down, ideally before you switch devices.
If your progress is gone, write to us with your old player ID. Without a player ID we cannot match the progress to you.
I bought something but didn't receive it, or I want a refund
In the game, go to Settings and tap “Restore purchases”. If that doesn't help, write to us and include the order number from your Apple or Google purchase confirmation.
Refunds are handled exclusively by the respective store; we cannot refund payments ourselves:
Why are there ads, and how do I change my consent?
Ads fund our free games. You decide whether they are personalized.
You can change your consent at any time in the game under Settings → “Privacy”, and on iOS also in the system settings under “Privacy & Security → Tracking”. More is in the Consent section of the privacy policy.
How do I delete my data?
In the game, go to Settings and tap “Delete data”, or write to us with your player ID. Uninstalling the app alone does not delete the data on our servers.
All details are in the Delete your data section of the privacy policy.